The Crisis Text Line is a free, 24/7 support system for those in crisis. A person can text 741741 from anywhere in the US. The text sends a message to a trained Crisis Counselor. Crisis Text Line trains volunteers to support people in crisis.
It was launched in August 2013 by Nancy Lublin from the global change group DoSomething.org. It was created after DoSomething.org members were texting in to ask for personal help.
How does it work?
Within five minutes, one of the counselors on duty will write back. (Up to fifty people, most of them in their late twenties, are available at any given time, depending upon demand, and they can work wherever there’s an Internet connection.) An average exchange takes place over a little more than an hour, longer if there is the risk of suicide.
Crisis Text Line Principles
They fight for the texter. The first priority is helping people move from a hot moment to a cool calm, guiding you to create a plan to stay safe and healthy. YOU = our priority.
They believe data science and technology make them faster and more accurate, but every text is viewed by a human.
They believe in open collaboration. They share their learnings in newsletters, at conferences, on social media, on our blog, and at www.crisistrends.org.
The Crisis Text Line has received five million texts by harnessing the power of the text messaging. It’s right there at your fingertips. Counselors are available. DON’T BE AFRAID TO USE IT!